Terms & Conditions
At New Zealand Wine Vacations Ltd, we are obsessed with ensuring highly enjoyable and trouble-free wine touring in New Zealand. To help things go smoothly, and to avoid any confusion, please read our Conditions before placing your booking.
Your Wine Tour is operated by New Zealand Wine Vacations Limited (‘NZWVL’).
All costs are in US Dollars unless stated otherwise. NZWVL can provide an NZ Dollar price for any tour on request. Where applicable, New Zealand Goods and Services Tax (GST) is included in all costs at 15% (subject to government change).
A Deposit of 10% of the Total Package cost is payable immediately following your booking.
Total package cost (less Deposit where already paid) is payable at least 30 days prior to departure from your country of origin or Date of Tour Departure for New Zealand residents.
CANCELLATION AND AMENDMENTS
At its discretion NZWVL may allow cancellation of bookings on the following conditions:
- over 30 days before the date of Tour departure at penalty of loss of Deposit.
- within 14 days before the date of Tour departure at a penalty of 50% of the Total Package Cost.
- within 48 hours of, or non-notification by, the date of Tour departure at a penalty of 100% of the Total Package Cost.
- unused vouchers after the tour has commenced are not transferable or refundable.
- once a booking is confirmed and over 30 days before the event of departure, one amendment is permitted free of charge. An amendment fee may apply to any subsequent amendments.
- for packages that include internal flights, all air sectors are not transferable or refundable.
USE OF VOUCHERS AND HOLIDAY INCLUSIONS
Vouchers entitle the holder to travel with NZWVL only.
Vouchers only entitle the holder to; transportation, transfers, accommodation, a cooked breakfast where booked (or substituted continental breakfast due to hotel opening hours and facilities), meals where specified in the Tour Itinerary and optional sightseeing as specified in the Tour Itinerary. Otherwise, meals at any time, personal expenses, domestic airfares, international airfares to New Zealand and international airport taxes are not included in the tour cost unless indicated in the Tour Itinerary.
Vouchers are valid for the period of travel and are not transferable.
Vouchers for unused sectors are not transferable or refundable.
Vouchers do not include a condition of responsibility of NZWVL to meet the deadlines of ferry, rail, other bus/coach or airline connections. The acceptance of the booking and payment in full by the travellers shall constitute the sole contract. Travellers should consult with their travel agent to confirm their travel itineraries.
Hotel rooms and seats on aircraft, coaches and trains are subject to availability at special rates. If all our allotments are full we will endeavour to secure alternatives at the most favourable rates, however in these circumstances there may have to be an adjustment to the brochure prices. Any surcharges imposed by our transport providers due to fuel increases that are beyond our control will be passed on to the traveller. Your approval will be sought before we confirm services that may incur a surcharge.
Included in the cost are our fees for research, travel documentation, printing, marketing and distribution of brochures. Costs represent a complete package of arrangements and no itemisation of costs will be rendered.
Where included, a tour bonus is a complimentary addition to the standard tour and is therefore not transferrable or refundable.
LUGGAGE AND POSSESSIONS
NZWVL does not accept liability for loss of luggage or other possessions. It is recommended that travellers have their own insurance (including advance purchase fares, loss of deposits, accidental injury, sickness and delays). Luggage is restricted to one pack or suitcase or day pack for each booking and subject to the conditions of the Carriage of Goods Act 1979. A person may negotiate for additional luggage, but bikes, sporting or other equipment cannot be carried without payment for excess luggage.
The package described in your confirmed Tour Itinerary is correct at the time of publication and will be adhered to within reason by NZWVL, but may be changed due to weather, safety conditions, or at the discretion of the Supplier. Changes to Tour Itinerary or the use of third party coach operators shall not give the traveller a right of cancellation.
RESERVATIONS AND ACCOMMODATION
Your travel agent acts on your behalf and monies paid to your agent do not constitute a contract by description between you and NZWVL. Your travel agent and NZWVL are independent of each other. Receipt of monies by your agent must be forwarded to NZWVL otherwise bookings will not be honoured. You should get verification from your travel agent that monies have been forwarded.
A Deposit of 10% per person is required to confirm a booking. Full payment is due at lest 30 days prior to departure from your country of origin, otherwise payment must be made in full.
Some suppliers may charge additional deposits or require full payment at the time of booking.
We cannot generally accept passengers under 18 years of age, however where the attendance of a passenger under 18 years of age has been accepted (for instance, in the event of an extended family group reserving all available Wine Tour bookings for a particular trip), that person must be accompanied by a parent or legal guardian over 21 years of age and it is accepted that all passengers under 18 years of age will not drink alcohol at any time during the Wine Tour.
Accommodation listed in itineraries is the price of a single room with private facilities unless otherwise indicated. NZWVL reserves the right to alter accommodation to the same standard according to availability and in the best interests of travellers and such substitutions shall form part of these conditions of carriage.
Persons committing an illegal act or contravening New Zealand Health and Safety legislation (being a health danger to themselves or others) will be removed from the tour and no refund will be due.
CONNECTIONS AND THIRD PARTY OPERATORS
NZWVL does not accept liability for delays in transit or failure to connect with Travellers’ expectations for further connection to or from any third party operator including ferry, airlines, rail or other coach lines.
NZWVL does not accept liability for any other operator’s activities and accommodation or their reliability or safety standards.
IF YOU HAVE FEEDBACK
If a problem occurs during your holiday then, in your own best interests you should immediately contact NZWVL so that steps can be taken to resolve the matter to your satisfaction.
PHOTOGRAPHS AND INFORMATION
The photographs reproduced and information provided in this website depict a range of possible and typical scenes that you may experience, but, due to the wide array of vineyard settings, wineries, winemaker non-availability and the sheer number of wine locations in New Zealand, the subject matter may not necessarily be seen or experienced whilst visiting that destination. Please ask your Tour Guide if you have any special requests or strong desire to see a particular destination or wine brand. We will do our best to make this happen.
LIABILITY OF NEW ZEALAND WINE VACATIONS LTD
New Zealand Wine Vacations Ltd and any third party operator connecting to or providing travel agency services are independent of each other. New Zealand Wine Vacations Ltd as a New Zealand tour operator will only accept bookings from the agent of the traveller on behalf of the traveller on the conditions that New Zealand Wine Vacations Ltd will not accept liability for the operations of any agent or third party including personal injury or illness to the traveller, loss of property, loss from delay or inconvenience to the traveller or any person caused by the actions of any third party or agent of the traveller.
The warranty to the traveller shall only be the warranty of New Zealand Wine Vacations Ltd to provide travel services under these conditions of carriage. Where New Zealand Wine Vacations Ltd accepts liability for not providing the services contracted under its warranty and elects to replace travel services it shall replace the services but where this cannot be done will refund the purchase price in full to the travel agent of the traveller.
New Zealand Wine Vacations Ltd shall not be liable for any breach or failure to perform any of its obligations under these terms of carriage where such breach or failure is caused by war, civil commotion, hostilities, strike or lock out, act of God, fire, governmental regulations or directions, mechanical breakdowns or any other cause force majeure beyond the reasonable control of New Zealand Wine Vacations Ltd to The occurrence of such an event shall not give the traveller a right of cancellation of the contract.